Did you know people only answer half of the phone calls they receive? There are many reasons people might not answer the phone, the biggest being spam callers. Aside from people not answering the phone, there’s also the huge amount of time it takes to call customers and prospects repeatedly.
Plus, if you’re without a 24/7 receptionist or virtual assistance, you’re potentially accruing tons of voice messages to sift through later on. The best solution for these kinds of dilemmas is a phone answering service. Read this brief guide to learn the top benefits of investing in this tool.
Table of Contents
1. Don’t Miss Any Opportunities
The likelihood of missing client calls is higher than you might think. You can’t work around the clock performing administrative duties when you already have primary job functions to attend to. And if you can’t follow up on calls, you’re likely missing out on valuable opportunities.
Whether it means following up with potential clients or better supporting current ones, your phone answering system should help you find opportunities and make sure you don’t miss out on anymore. Click here for a great example of a reliable answering service.
2. Boost Efficiency and Productivity
If you do not have to chase down clients on the phone, you’re more likely to wrap up ongoing details. For example, if clients need to reschedule meetings or appointments, a phone answering service can direct them to the right line or rescheduling track.
Moreover, if you’re looking to ensure more consistency with your clients, you’ll benefit from efficient follow-up procedures. An automated phone answering service streamlines routines just like this.
3. Around the Clock Service
If you’ve got clients calling at all times of day and night, you need a phone system to take those calls. Having 24/7 staff isn’t realistic for many businesses. But an automated phone service can take calls whenever.
Imagine not just missing out on calls but remaining available for clients without having to be “available.” Plus, there’s the bonus of saving time and cost, too.
4. Save Time and Money
Keeping a receptionist or virtual assistant on the clock 24/7 adds up. Not only do you have to cover their salary, but you also manage their time, role, and responsibilities. Even the most competent administrative assistant still requires oversight.
If a phone answering service supports your receptionist or assistant, you’re saving the time they might spend on trivial tasks. The money you save on paying a person over time can be put into other parts of your business.
5. Communicate Professionalism
When you let calls slip through the cracks, it says something negative about your business. You’ll find clients more impressed with your professionalism if you consistently communicate with them. The best way to respond consistently is through automated services.
Pick Your Phone Answering Service
Now you know the benefits of a phone answering service. It’s time you shop around to find one that suits your business. If you do have admin support, make sure to loop them in, too. Check out the rest of our great content for valuable resources.