The Features of Good Workforce Management Software

The Features of Good Workforce Management Software

Good workforce management software has several essential features, including scheduling building. In addition, it should be mobile and user-friendly. Integrations are crucial, and some workforce management software can integrate with quality control and reporting services. These integrations help organizations centralize information, simplify tasks, and make processes more efficient. In this article, we’ll discuss some of the most important features to look for in workforce management software.

Scheduling building is an essential feature of workforce management software

In addition to automating the scheduling process, a workforce management system must have the ability to handle employee data. This includes contact information, educational background, shift availability and certifications. It should also be able to create employee profiles so managers can better match skills and duties to available resources. Employee profiles can be used to create schedules, as well as resource forecasting to determine how much staff will be needed in the future.

A robust workforce software should include scheduling capabilities. This feature is vital in many industries, especially in those that require constant staffing. A system with a scheduling function will analyze past data to estimate current staffing needs and create schedules that are optimized for the needs of your organization. Several workforce management software solutions are equipped with tools that allow managers to experiment with different variables in order to get better results.

Ease of use and mobility

Ease of use and mobility are important considerations when selecting workforce management software. Mobility features should be easy to access, as well as compatible with mobile devices. For example, in the field service industry, mobility is critical to the success of any business. With the right mobile solution, your workforce will always have access to information, regardless of location. Cloud-based software will also eliminate interruptions in the workflow of your workforce.

A good workforce management solution should include powerful software reporting features. The best solutions should also allow for custom dashboard card views and sorting by KPIs and geographic areas. Reports should be generated automatically and emailed to busy field managers, minimizing their workload. An easy-to-use solution should be highly customizable, making it perfect for your business. Ultimately, workforce management software should be highly scalable to meet your company’s needs.

Multi-channel tracking

A good workforce management tool will have the ability to track multiple channels, including SMS and email. This makes it easier for you to track your employees across different channels and ensure they get the right job. It will also help you reduce your labor costs. If you are a small business, you may find that using a workforce management tool is more than just a nice feature.

SAP is a German company founded in 1972. They specialize in enterprise resource planning (ERP) and workforce management (WFM). According to their website, 70% of hospitals and companies use SAP for workforce management. Using SAP SuccessFactor means your software can integrate with a variety of SAP digital products, including financial planning systems, supplier management, and core HR and payroll. This means that your workforce management software can keep you on top of all payroll details.


Workforce management involves many different tasks, but its basic purpose is to streamline the basic functions of a business. For example, it can streamline employee scheduling or track performance. While some businesses use a different software package for each function, most use one application to perform multiple functions. These software packages integrate different aspects of business operations and streamline the management of employees. In addition, many of them can integrate with other software, allowing the managers to keep track of all their employees in one location.

Besides being convenient for employees, workforce management software can also help businesses comply with local laws and regulations. Additionally, it can help companies communicate their policies and procedures with employees. These features make it possible for businesses to track employee time, increase employee satisfaction, and ensure compliance with regulations. Workforce management software can be seamlessly integrated across the entire business and export data in various formats.


Purchasing workforce management software isn’t a cheap proposition, but it’s worth it if you want to save money while simultaneously increasing your productivity. Many WFM products are designed to work in specific industries or with particular types of employees. Some are specifically designed for high-turnover environments, while others have a low learning curve and feature set that makes them ideal for specific industries. Other types of WFM solutions focus on public safety organizations or project-based management, such as those from Fieldglass VMS.

Enterprise-grade workforce management software is typically priced based on the number of users and seats it will accommodate. Some models include additional features, such as custom integrations, in the licensing cost. Larger businesses may find these tools ideal, as they’re geared toward large-scale shift-based operations. However, you may not need these advanced features if you only need a solution to manage your employees. In these cases, pricing may be a determining factor in your decision.